Tenant Service Requests

In order to facilitate communications, we ask that you appoint one or two tenant service representatives (and an alternate), who are authorized to incur expenses for your company. Only your “Authorized Tenant Representative” or those designated can make requests for repairs or services through Angus.

All requests for services should be made through Angus. If there is a maintenance or janitorial request that needs immediate attention (i.e. unusual odors, temperature control, etc.), please also call the Office of the Building. Do not make requests with the maintenance crew directly. You will need to enter the type of service request, a description of the service needed, the exact location and a contact person. Once entered into Angus, the information will be dispatched to the Office of the Building and the appropriate maintenance staff. When a job is finished, the service request is summarized and closed out or charged back.

Response times will vary according to the number and complexity of service requests received. We will inform you as soon as possible of any delays in responding to your request. All work performed will be billed to the tenant by the Office of the Building. An administrative fee will be included on any invoiced service.

For any additional questions regarding Tenant Service Requests, please contact the Property Administrator at (312) 565-6700 or pru-otb@pruplazachicago.com.

The following items are considered services not covered under the lease, but commonly serviced by One Two Pru staff or outside vendors for an additional charge:

  • Light bulb replacement
  • Re-keying or repair of tenant doors, locks and additional keys
  • Hanging pictures, bulletin boards, etc. in tenant spaces
  • Emergency clean-up of spills/accidents
  • Unclogging/repair of kitchen sinks and disposals
  • Installation or changing of water filters
  • Removal/disposal of excessive trash
  • Extra painting, touch-ups or carpentry work
  • Paper towels for kitchens
  • Decorating walls
  • Refinishing furniture
  • Adding outlets

Please note, for liability and safety reasons, we are unable to lend out any building equipment.